We're based in Melbourne, and all our in-stock items are shipped directly from our Melbourne warehouse.

Once your order is placed and the confirmation email is received, we typically require 1-2 business days for order processing.
Upon dispatch, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Domestic (within Australia):

• Free standard shipping within Australia on orders over $150
• Standard Shipping: $7.99 on orders below $150: (2-6 business days)
• Express Shipping: $9.95 (1-3 business days)

International Shipping (New Zealand):

• Free standard delivery on orders over $250
• Standard delivery: $13 on orders below $250 (12-17 business days)
• Express shipping: $25 (7-12 business days)

We’re sorry you are not enjoying Paper Shoot! We have a 7-day change of mind return policy, which means you have 7 days after receiving your item to request a return.

Items should be returned in their original condition. While you are welcome to test the product, please make sure it is returned without any physical damage to either the product or its packaging. Additionally, a receipt or proof of purchase is required. If the item has been used and is not returned in its original condition, a 10% restocking fee of the original purchase price will apply.

For a change of mind returns, the buyer is responsible to pay return shipping. Paper Shoot Australia is only responsible for paying return shipping if the product is defective or damaged or if the buyer receives the wrong item. (Cost may vary from customer's shipping location). Change of mind returns must include all of the items you've received including any complements / free items from us. 

To start a return, you can contact us at hello@papershoot.au If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@papershoot.au

We are very strict with the return of genuine items so any items not meeting the requirements will be rejected and returned at your cost.

For more details on our return policy, click here: Return Policy

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@papershoot.au with your order number and a video of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

You should have received a confirmation email from us. If you do not have an email from us, contact us with your name and email and we will search for your order! Please also check your spam or promotions folder, as the email might occasionally end up there.

If you need to update your shipping address after placing your order, feel free to contact us at hello@papershoot.au.

We're happy to make the change if your order hasn't been shipped yet.

Yes, you can! You can connect with us at here for wholesale opportunities for retailers as well as corporate events. You can also check out our brand partnerships page for more information!

Paper Shoot is the perfect sustainable alternative to disposable, film, and other digital cameras. It is curated in its design, experience, and photo aesthetic to emulate film, digitally and sustainably. If you love the idea of using film but aren’t fond of the ongoing costs and constantly developing, this is perfect for you.

Paper Shoot cameras are designed and made in Taiwan, where they were invented in 2013 by our founder George Lin!

Paper Shoot’s exclusive technology is dedicated to recreating the nostalgic charm of film photography, capturing the beauty in each shot.

We’ve made a conscious decision to craft our cameras using eco-friendly, biodegradable, and recycled materials — because we believe in making a difference for the planet. While this choice raises production costs, we stand firm in doing what’s right.

Using your phone to take photos is a personal choice - if you’re happy with your phone, go for it! Our customers love Paper Shoot because it gives them the opportunity to unplug. It allows us to take a much-needed break from our screens while still having the ability to capture memories and live in the moment. The Paper Shoot is not an alternative to phones in any capacity - they are only alternatives for film and disposables.

Using a disposable or film camera instead of the Paper Shoot is a personal choice. There is no right or wrong answer - the camera market has something for everyone. What draws people to Paper Shoot over disposables particularly is their added features of additional filters, video and timelapse, their sustainability and reusability, and the cost - the Paper Shoot is a one-time, completely reusable purchase that allows you to take unlimited photos with no developing or printing needed. Disposables, on the other hand, average between $15-$20 a camera, plus $15-$20 developing for only 27 photos! You’d only need to go through 3-4 disposable cameras to make up for the price of one Paper Shoot, which you’ll have for years and can take as many photos as you want!

Whatever type of camera works for you is the best choice! There are different varieties and choices for different types of people, and there is no wrong answer. The Paper Shoot is not meant to emulate DSLRs - we are not trying to mimic the quality, experience, and technology. If you’re looking for a higher-tech camera, then go for it! There are tons of great cameras on the market that will work perfectly for you. The Paper Shoot is purposefully simplistic and minimal, digitally emulating 35mm film.

Paper Shoot camera has limited warranty covering defects in materials or workmanship.

All of our cameras pass the CE & FCC safety certifications.  Our cameras are built to adhere to all battery safety standards and are programmed to shut down if provided too much power. When the batteries are being charged within our camera while using our charging cable the cameras have a safety measure that stops the charging cycle when fully charged. If choosing to remove the batteries to charge them outside of the camera, always ensure you are charging them with a device that automatically stops the charge current once charging is complete.

It is important to follow all the manufacturer’s battery safety guidelines closely, these may include but are not limited to:

• Make sure the battery compartment is clear of lint and dust before inserting the batteries and while batteries are inserted.
• If not using the camera for long periods of time, take the batteries out and store them safely.
• Make sure the positive and negative sides of the batteries are facing the correct side. There is a red light that will go off indicating if the batteries inside the camera are inserted incorrectly. 
• Do not let the camera or batteries get wet. If the camera and batteries come into contact with water, open the camera, remove the batteries, and let the device and batteries dry naturally (do not use heat to dry the camera or batteries) 
• Store batteries away from anything flammable and not within direct sunlight.
• Keep out of extreme heat and do not let the batteries come in contact with anything metal like keys or coins.
• If using incorrect batteries or faulty batteries that are leaking battery fluid, please remove the batteries, wipe the fluid from the battery bay, and let it dry naturally. Dispose of the batteries safely.
• If batteries begin to overheat, you notice an odor, change in shape/color, the batteries appear to be leaking, or odd noises are heard from a device discontinue use immediately.

** Batteries purchased on our website are not manufactured by Paper Shoot - For additional information about batteries , please contact the manufacturer at http://www.bonaipower.com/ **